Privacy Policy

We collect information you provide directly to us, as well as information gathered automatically when you interact with our website and services.

We use the information we collect for the following purposes:

• Process and fulfill your orders, including shipping and payment processing
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping updates, and transactional emails
• Process warranty claims and product registrations
• Improve our products, services, and website experience
• Send marketing communications (with your consent, which you can withdraw at any time)
• Detect and prevent fraud or other unauthorized activities
• Comply with legal obligations and enforce our terms of service

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies for third-party advertising.

We share your information with trusted third parties only as necessary to provide our services:

• Payments: Stripe processes card payments. We never store full card numbers.
• Analytics: Google Analytics and Vercel Analytics for usage insights
• Authentication: Supabase for account creation and sign-in
• Database and hosting: Supabase for application data and Vercel for hosting
• Fulfillment & shipping: ShipStation and carriers (e.g. UPS, USPS) for order fulfillment
• Email: Amazon SES for transactional email and Brevo for newsletters

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. All third-party service providers are contractually obligated to protect your data.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• All data transmitted between your browser and our servers is encrypted via TLS/SSL
• Payment information is processed by PCI DSS-compliant payment providers
• Access to personal data is restricted to authorized personnel only
• Regular security audits and vulnerability assessments are conducted
• Data backups are encrypted and stored securely

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at info@openppg.com. We will respond to your request within 30 days.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@openppg.com

OpenPPG, Northeast Ohio, USA

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.